FAQ's- Hair Appts
How do I request an appointment?
For the fastest response, please text me at 480-788-8880. You can also request an appointment through this website.
Why do I need an in-person consultation, for hair extensions?
It is necessary to color match your hair to extensions in person. On rare occasions, I may have to custom color extensions for you.
What do you charge?
My prices vary based on hair density, integrity of the hair, the time it takes to perform the service and the cost of resources used. In Scottsdale, prices and quality of service are higher. I have priced my luxury services moderately, so be accessible to more people interested in amazing beauty services.
What payment options do you offer?
Cash is always preferred, otherwise credit card, apple pay or google pay.
Do you require prepayment?
I do not.
However, to book a hair extension install, I require the deposit for me to purchase the hair (price determined at consultation).
How far in advance should I make my appointment?
At this point, my schedule has flexible availability and I can typically accomodate fairly quickly.
All of my clients pre-book before they leave the salon, so once you're my client, you will have the schedule of your choice moving forward!
What if I need to cancel?
I understand sometimes schedules change and therefore I request at least 48 hours in advance when rescheduling or canceling your appointment. A cancellation must be texted to Christina at 480-788-8880 so that spot can become available for other guests looking for services.
What is your cancellation policy?
I do not charge late fees or cancellations fees. I understand things happen and I give that grace.
What is your refund policy?
No refunds are offered on any services provided by any Service Providers at Haven Salon Healing. Only "Adjustments" are offered if
1.The hair color, cut or extensions have turned out very different than what was agreed upon and/or the service provider has made a distinct mistake and
2.The Client contacts Haven Salon Healing within 7 days of the original service for an adjustment.
Important note: Beauty services are in the category of art and the service providers at Haven Salon Healing do their very best to provide a thorough consultation, asking pertinent questions, utilizing photos and other resources to better understand your desired outcome. Ultimately, there are factors that can prohibit this including but not limited to, hormones, environmental factors (sun, wind, water), previous products, services and chemicals used on the hair, known or unknown health concerns, porosity and density of the hair etc.
What can I expect from you as my Hairstylist?
-I am committed to being on time, every time. When I run behind, I communicate the information ASAP
-I will be present for your scheduled appointment time. I will not be answering phone calls or conducting business unrelated to you.
-It is against State Law to work with the public when sick. If I need to cancel your appointment, I will give as much notice as possible and will reschedule your appointment as soon as I am able to do so.
-I have a cancellation list that you can be added to. I also will offer you sooner appointment days and times, because I've seen it sometimes be more convenient. If you choose your original time, that is ALWAYS honored.
-I continue my education, always being proficient in the latest techniques, tools, and products that allow me to provide the desired outcomes for the health and appearance of your hair.
-I will always be honest if I believe a specific service or product is not in your best interest.